Coronavirus (COVID-19)

COVID-19 (coronavirus) updates

Updated April 29, 2020

Our top priority is connecting members to care and supporting you, our valued business partners, during this trying time. Please check back here frequently for updates and urge all employees to create an account at asuris.com or download the Asuris app to receive important, timely updates in their inbox.

Frequently asked questions

We’re frequently updating this list, so please check back here often for the latest. If you have questions not covered in this FAQ, please call our customer service team at the number on the back of your member ID card or contact your Sales account executive.

FAQ for fully insured groupsFAQ for self-funded groups

Steps we've taken to support our members

The health of our members is our top priority. We’ve taken a number of actions to support them around the following areas:

  • COVID-19 testing and treatment
  • Enhanced support for high-risk members
  • Easing of medication refill policies
  • Enhancing coverage for virtual care

Please read the FAQs for fully insured groups and self-funded groups for complete descriptions of these steps.

What the CARES Act means for businesses

The landmark legislation intends to provide financial relief for consumers and businesses impacted by the coronavirus pandemic. We've compiled information about relief funding for small businesses here. You can learn more about the its broader implications in this Forbes.com article.

Commonly needed resources

Trusted resources for additional information:

Additional important updates

Orange star with 10 points and a white check mark in the middle

How to stay informed

Now more than ever, we urge all groups’ employees to create an account and sign up for email alerts on asuris.com. Once registered, they receive 24/7 account access, along with tools that can help them save time and money and manage their health, along with timely updates and vital health plan information—including the latest on COVID-19. Registered members can also download the Asuris app for on-the-go access.

icon with 2 files one is green and overlapping it is a white file

Business preparedness

Our business preparedness policies are designed to maintain continuity of services during times of disaster, pandemic and other disruptions. You can view our policies and procedures here.

Download on the App Store iconGet it on Google play icon