New EAP partner to provide improved employee experience and enhanced capabilities effective Jan. 1, 2024

November 14, 2023

We're always seeking to improve the way your employees experience health care and help them make the most of their benefits. Our Employee Assistance Program (EAP), embedded in small (1-50) group metallic plans and available as a buy-up to groups of 51+, connects employees and their covered dependents with professional health, legal and financial guidance, at no out-of-pocket cost.

EAPs—with mental health support, crisis counseling, stress reduction and life-balance support tools, and legal and financial resources—can help your employees address concerns that may affect their health, as well as their personal and professional lives, before they become major problems when left unaddressed.

To ensure we provide the best experience possible to your employees, we're partnering with a new provider effective Jan. 1, 2024. Our new partner, a global leader in the industry, offers an innovative, effective product with several enhancements over our existing provider. Highlights include an improved member intake experience staffed by master's-level clinicians, a wider network of participating providers and more robust employer-level reporting.

The change to our new EAP partner is effective on Jan. 1, 2024. Employees will continue to be able to access their EAP benefits administered by our current provider through Dec. 31, 2023. Beginning Oct. 1, members contacting the EAP have been notified that their existing plan-year allocation of authorized visits will expire on Dec. 31, 2023. Their new allocation of visits will be available effective Jan. 1, 2024. In addition, our new EAP will have a new toll-free phone number printed on all member ID cards, where applicable. New member ID cards will be issued upon renewal beginning Jan. 1, 2024, and for off-cycle member card orders beginning in December.

In addition to improved member intake, a wider network of participating providers and more robust reporting, our new partner will deliver enhanced digital capabilities, including:

• A mobile app
• More work-life balance resources
• Ability for employees to self-schedule appointments
• Text messaging with clinicians 24 hours a day, 7 days a week

Each EAP user’s intake encounter is staffed by a licensed master’s-level clinician. This enables the provider to better assess the member’s needs and direct them to an in-network provider, in-house attorney, financial professional or family research specialist.

Employees and covered dependents will be able to access the EAP through any of the following ways:

• Calling the toll-free phone number 24/7
• Visiting their member resource page on asuris.com, which has an EAP tile that directs to the provider’s site
• Downloading the mobile app

We’ve created email templates (select what is appropriate for you: 1-50 or 51+ to help you inform your enrolled employees about the new EAP.

If you don’t currently have an EAP or are considering switching from an existing third-party EAP provider, please review this brochure to learn more.

Questions? Please contact your account representative.