Frequently asked questions

We've prepared the following FAQ with more information about COVID-19:

 What are the symptoms of COVID-19?

Symptoms reported in patients with COVID-19 include mild to severe fever, cough, difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell, nausea, vomiting or diarrhea. Symptoms may occur 2-14 days after exposure to COVID-19. For the latest information about COVID-19, please visit the CDC website.

 What should I do if I have symptoms of COVID-19?

Limit your exposure to others and call your doctor, pharmacist or urgent care. If you need help finding a health care provider, call us at the number on the back of your Asuris member ID card and we can help connect you.

 Is COVID-19 testing covered?

Molecular and antigen tests to diagnose COVID-19 and testing for antibodies are covered if they’re ordered by a provider or pharmacist and are part of appropriate medical care. Tests must be performed at a CLIA-certified lab or the test manufacturer must have FDA Emergency Use Authorization (EUA) to be covered. Tests are covered at no cost to members. This includes the office visit for molecular and antigen testing.

We’ve created a go-to guide with answers to common questions and links to trusted information sources to help you stay safe and informed as the testing landscape changes.

 Is more than one test covered?

Yes. Asuris will cover antigen and molecular diagnostic tests and antibody tests at no cost to members if they’re ordered by the member’s provider or pharmacist and are part of appropriate medical care. The associated office visit for antigen and molecular diagnostic tests is also covered at no cost to members.

 What about testing for workplace or recreational screening?

Just as we don’t cover drug tests for employment purposes, we don’t cover COVID-19 testing for public health tracking, employment, surveillance, or extracurricular activities, such as travel, school, sports or summer camps.

 Who can order a test?

Doctors, pharmacists and other health care providers can order tests. Tests can be performed at a medical facility or a pharmacy.

 Is there a vaccine for COVID-19?

Vaccines are not currently available to the general public. Vaccines will be available using a phased approach, with health care workers being the first priority. When the initial vaccines are approved by the FDA, there won’t be enough vaccine to immunize everyone immediately. The Centers for Disease Control and Prevention (CDC) will determine priority populations once a vaccine is approved. States and providers will follow federal guidance.

Once available, the vaccines will be provided with no out-of-pocket costs to Asuris members. Some older legacy plans may have different coverage.

In the meantime, to learn more about the status of the vaccines in development, visit the New York Times vaccine tracker, the FDA or the CDC.

 Is there a treatment for COVID-19?

Some specific treatments have been approved or granted emergency use authorization by the U.S. Food and Drug Administration (FDA). Treatment for COVID-19 is patient specific and directed by the attending provider.

 Is treatment covered?

In-patient treatment for COVID-19 by in-network providers is covered with no member cost-share through March 31, 2021.

 What can I do to protect myself?

Once a COVID-19 vaccine is available, get vaccinated! In the meantime, the best way to prevent illness is to avoid being exposure. Everyday preventive actions help prevent the spread of all respiratory diseases. These include:

  • Wearing a face mask when you are in public or with people outside your household and you can’t maintain a six-foot distance from them.
  • Avoiding crowds, especially indoors.
  • Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Apply a quarter-size dob on your hands and wash as you would with soap and water – for at least 20 seconds.
  • Staying home when you are sick.
  • Avoiding close contact with people who are sick.
  • Avoiding touching your eyes, nose, and mouth.
  • Covering your cough or sneeze with a tissue, then throwing the tissue in the trash.
  • Cleaning and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
 What should I do if I believe I was in contact with someone with COVID-19?

The CDC has the most relevant and up-to-date resources for people who think they may have been exposed to COVID-19.

 There’s a lot of information out there about COVID-19. What sources should I trust?