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Accessing Employee Assistance Program/Individual Assistance Program (EAP/IAP) services just got easier
January 26, 2021
Accessing behavioral health resources is more important than ever to our members and employers. On Jan. 1, 2021, we added several ways to make it easier for members with the Asuris Employee/Individual Assistance Program (EAP/IAP), administered by Reliant Behavioral Health (RBH), to access these services and resources.
On-hold messaging: When members call Asuris Customer Service, they now have the option to access the EAP/IAP via the Emotional Well-being and Substance Use queue. Members selecting this option will be transferred to Reliant Behavioral Health to learn more about the EAP/IAP or request services.
An example of the messaging: “For questions about emotional well-being and substance use, Press 5.” Then, “If you are calling regarding the Individual or Employee Assistance Program, press 1.”
Member ID cards: Members with the benefit will now have the EAP/IAP phone number printed on the back of their member ID card.
Referrals to other behavioral health resources: RBH will know if a member has access to behavioral health through one of our telehealth vendor solutions:
MDLIVE® - Available as a buy-up for fully insured large groups of 101+ and self-funded groups of 51+
Doctor On Demand™ - Embedded for fully insured groups of 1-100, and available as a buy-up for fully insured large groups of 101+ and self-funded groups of 51+
Members have access to both their in-network providers and these telehealth behavioral health solutions. When members reach their EAP visit limit or need additional services, the RBH staff will be able to explain these options.
Member portal enhancements: The member portal (authenticated member site) on asuris.com and the Asuris app now include a customized display of information about behavioral health resources uniquely available to each member. Below is an example of how the EAP/IAP member experience appears in the portal. You can read more about this important enhancement, implemented in December 2020, here.
