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March 29, 2022

As part of its efforts to improve health care in the U.S., the Centers for Medicare & Medicaid Services (CMS) requires health plans to conduct member experience surveys each year. Known as the Consumer Assessment of Healthcare Providers & Systems (CAHPS) survey, the purpose is to evaluate members’ experiences across a broad range of interactions with the health plan and its participating providers. Our certified vendor began distributing this year’s CAHPS surveys to a large sample of our Medicare members in March.

Survey participation is important to CMS, Asuris and our members. Members selected to participate in this year’s survey will receive a pre-notification letter, two rounds of mail surveys and a follow-up phone call to those who do not respond to the mailed surveys. If any of your clients inquire about a CAHPS survey, please encourage them to fill it out and return it in the postage-paid envelope provided.

In addition to improving health care in the U.S., CAHPS survey results can have an increasingly significant impact on our Medicare Star rating.

If you have any questions about CAHPS surveys, please contact your Medicare sales executive.

Asuris Northwest Health Medicare Advantage received an overall 5 out of 5 Star rating from the Centers for Medicare & Medicaid Services (CMS) based on care quality and performance for 2022. This marks the highest rating in the company’s history. Additionally, this means that beneficiaries in Chelan and Spokane counties will be able to use the 5-star Special Election Period (SEP) to enroll in an Asuris Medicare Advantage plan, one time, from Dec. 8, 2021, to Nov. 30, 2022.

If you would like to get appointed to sell Asuris Medicare Advantage plans, please reach out to your Medicare sales executive for next steps. Contact information is available here.