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Make sure you're covered

Before you are treated, be sure to ask your doctor or health care provider to check the Asuris website or call us to make sure that the services you're getting are covered by your insurance plan. You can also call Asuris with any questions about whether a service is a covered benefit.

Medical policies

Our Medical Policy Manual contains medical policies approved by Asuris. We decide to cover specific services as a result of evidence-based research.

Compare

Compare even more detailed quality measures with different providers.

Disclosure notice

A disclosure notice gives more information about your coverage with Asuris and sums up many of the terms and conditions of our plans.

Annual notice

Every year, the state requires us to tell our members about key elements of our plans. This notice sums up those topics.

Health Care Quality Concerns form

Your concerns and comments are important to us. If you have concerns about a clinic, doctor or other health care professional, fill out our Health Care Quality Concerns form to let us know.

Care management referral request form

Use the care management referral request form to receive assessment and get help from our care management staff. Services include case management, chronic health condition management, health coaching and the Special Beginnings maternity program.  

Clinical Practice Guidelines

Clinical Practice Guidelines are available online. They tell you what we expect your provider to do for you if you have particular health conditions. We base these guidelines on the medical research currently available. Note: Even though procedures and services are mentioned in the guidelines, they may not all be covered by your insurance plan.

Agent bonus/commission notice

If you have a producer or insurance agent, that person may receive bonuses, commissions, administrative services or other compensation from Asuris. Incentives may be based on any of the following factors, including but not limited to:
  • the size of group business
  • the products you buy
  • your producer or agent's volume of business with Asuris
  • other services your producer or agent provides to you 
These incentives may have an indirect impact on your rates. For more information, contact your producer or agent.
 

Questions?

If you have any questions about these notices or need help, call our Member Services department at the number on the back of your member ID card.

People with a hearing or speech disability can contact us using TTY: 711.

Para asistencia en español, por favor llame al teléfono de Servicio al Cliente en la parte de atrás de su tarjeta de miembro.

Para humingi ng tulong sa Tagalog, pakitawagan ang numero ng telepono ng Serbisyo sa Kostumer (Member Services) na nakasulat sa likod ng inyong kard bilang miyembro.

如需中文幫助,請撥打客戶服務電話, 號碼位於您會員卡背面。

Diné kʼehjí áká'eʼyeedgo, t'áá shǫǫdí áká anídaalwoʼí bi béésh bee haneʼé ninaaltsoos bee atah nílínígíí bineʼdę̀ę̀ bikááʼ.