COVID-19 resources

Updated March 17, 2021

Your well-being is our top priority

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Virtual care options like video visits and instant messaging with a doctor can help minimize the spread of infection.

Learn about telehealth

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Self-care resources

Self-care and emotional health are important right now. Get support resources and learn from our behavioral health experts.

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We’ve got answers to your questions about testing, treatment, vaccines, symptoms, protection and more.

Read the FAQ

Symptom checker

Experiencing signs of COVID-19? Use this online tool to get guidance on your symptoms and whether it’s time to seek medical care.

Start now

We are here for you

We’re covering COVID-19 vaccinations, testing and treatment, expanding virtual care (telehealth) services, allowing early medication refills, and reaching out to members hospitalized with COVID-19 to provide extra support. We’ve made the following changes to individual policies and insured group policies. If your coverage is through a self-insured group plan, consult your plan administrator for details.

Vaccine coverage

Vaccines are covered at no cost to you.

Multiple vaccines have received emergency use authorization from the Food and Drug Administration. The vaccines are being distributed based on priority groups determined by the Centers for Disease Control and Prevention (CDC) and each state. Everyone who wants a vaccination will be able to get one in the coming months.

Visit Washington state’s health department website for information about prioritization and distribution.

You may also contact your doctor or pharmacist with questions about when and how you may receive the vaccine. When it becomes available to you, the COVID-19 vaccine and administration will be covered with no out-of-pocket costs to Asuris members. Visit our vaccines page for more information.

More information about the vaccine is available on our COVID-19 vaccines page.


If a doctor believes you need to be tested for COVID-19, we’ll cover the cost of the COVID-19 antigen or molecular diagnostic test and related office visits with no member cost share or pre-authorization.

We’ll also cover the cost of COVID-19 antibody tests with no member cost share when they are ordered by your attending provider.

COVID-19 tests must be performed at a CLIA-certified lab or have FDA-emergency use authorization. COVID-19 tests for public health tracking, employment, surveillance, or extracurricular activities, such as travel, school, sports or summer camps are not covered by Asuris.

Testing coverage at no member cost share is in effect through the end of the proclaimed federal Health and Human Services Public Health Emergency.

We’ve created a go-to guide with answers to common questions and links to trusted information sources to help you stay safe and informed.


We’ll cover the cost of FDA-approved treatment for COVID-19 at in-network facilities without any out-of-pocket costs for members into 2021.

Medication availability

For medications that treat chronic conditions, such as heart disease, asthma, diabetes and others, you may request a 90-day refill. Some drugs are not eligible for 90-day refill, including controlled substances and certain specialty drugs. Review our drug list to confirm your drug is eligible. Drugs in the “Narcotics” section or marked “SP” are not eligible for 90-day refill. Early refills are available through the end of the declaration of emergency in the state where your coverage is issued.

If you have pharmacy coverage through Asuris, you can order home-delivery prescriptions through AllianceRx Walgreens Prime.

Access to virtual care services

We’ve expanded our list of services eligible through virtual care into 2021.

Outreach to high-risk members

We’re in contact with high-risk members using our case management services to ensure they have the support they need.

As we learn of members hospitalized with the virus, we are reaching out to provide personalized support.

Additional support

We have extended grace periods for premium payments as required by state law. Extensions end when those mandates end.

For group plans governed by ERISA*, we’ve extended the deadlines by which you must file any claims or appeals or make any special enrollment changes. The period from March 1, 2020 until 60 days after the conclusion of the National Emergency will not be counted in determining these deadlines.

*As a general rule, a plan is governed by ERISA if it is a plan for employees of an employer that is not a government (including a tribe) or church.