Expert health advice available 24/7

When you or a covered family member is sick, hurt or needs health care advice, it can be hard to know what to do. With Advice24, whether it's day or night, you can connect with a nurse over the phone or virtual chat* to get guidance and peace of mind. Registered nurses are available 24/7, 365 days a year, to assess your symptoms and help you decide on the best level of care. Sign in to see if Advice24 is included in your health plan.

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Advice24 is not insurance but is offered in addition to your medical plan to help you get information and support when you need it.

Medical professional on phone

An Advice24 nurse will:

  • Discuss your symptoms
  • Help you decide if you should see a doctor
  • Provide helpful self-care suggestions for minor injuries and illnesses
  • Help you prepare for a doctor visit
  • Help you understand your prescription
  • Refer you to virtual or in-person providers when appropriate
  • Follow up with you (depending on clinical need)
Father with hand on forehead of child, checking for fever

You can get help with:

  • Vomiting, nausea or upset stomach
  • Cuts, minor burns, scrapes
  • Colds, viruses, coughing
  • Dizziness and headaches
  • Sore throats or flu
  • Back pain
  • Crying or feverish baby
  • Just feeling bad but you don't know why
Hearing impaired icon

Translation services & support for the hearing impaired are available

How to connect with Advice24

If your plan includes Advice24, you'll find the phone number on the back of your member ID card. You can also sign in to your account on or on the Asuris app and go to Find care > Advice24. For any questions, reach out to Asuris Customer Service at the number on the back of your member ID card or sign in and chat with us online.

If you believe your condition is life- or limb-threatening, call 911. You do not need to call Advice24 first.

*Virtual chat is not available on Essential and Virtual Value plans.