Member FAQ

Here are answers to some of the more common questions we get from our members about their health plans. If you don't see your particular question below, sign in and go to the Benefits page to view your benefit booklet, or call the Customer Service number on the back of your member ID card. We are here to help.

Contact Customer Service if you would like a copy of any of the information contained below.

  • Get the most out of your coverage
    See these tips to make sure you get all the benefits your plan offers.
  • Why your network matters
    We negotiate the best prices for services within your network. Learn more.


Can't find the answer to your question? Contact us