How to contact us

Questions? Contact your Asuris sales representative. Get more news in the Producer Update library

How to contact us

January 2020


We know that just because open enrollment is over, your work doesn’t stop. So we’ve compiled this handy list of frequently used contacts to help you manage your groups’ needs.

If you…

Then…

Hours

Can this information be found online?

Need to send an application or have an eligibility change, like an addition or termination

Email the information to Membership at:

Asuris_Membership_Team@asuris.com

Monday – Friday, 8:00 a.m. to 5:00 p.m., Pacific time

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Need to request a reinstatement or would like to make a payment

Call Group Accts Receivable at:

1 (888) 232-5545

Monday – Friday, 8:00 a.m. to 4:30 p.m., Pacific time

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Have questions regarding a member’s eligibility, medical/dental/prescription benefits, need a member ID card or have a request for Sales material

Call Customer Service at:

1 (888) 367-2109

Monday – Friday, 8:00 a.m. to 5:00 p.m., Pacific time

Saturday, 8:00 a.m. to 4:30 p.m., Pacific time

Yes, our Summary of Benefit Changes (SBC) can be found in Producer Center.

Yes, all Sales materials can be found at asuris.com.

Have questions regarding an eGMA, renewal, billing, the Quoting Tool or changes to group administrator

Call the Small Business Service Center at:

1 (866) 228-7139

After business hours, send an email to:

SmallGroupBusinessServiceCenter@asuris.com

Monday – Friday, 8:00 a.m. to 5:00 p.m., Pacific time

Yes, in Producer Center, the Training Library tab has webinars on filling out the eGMA, the Online Certification Process, Group Incentive Wellness, and much more.

Need to make renewal changes, request a renewal status update or send in an Annual Certification Form

Monday – Friday, 8:00 a.m. to 5:00 p.m., Pacific time

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