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If you… | Then… | Hours | Can this information be found online? |
---|---|---|---|
Need to send an application or have an eligibility change, like an addition or termination | Email the information to Membership at: | Monday – Friday, 8:00 a.m. to 5:00 p.m., Pacific time | n/a |
Need to request a reinstatement or would like to make a payment | Call Group Accts Receivable at: 1 (888) 232-5545 | Monday – Friday, 8:00 a.m. to 4:30 p.m., Pacific time | n/a |
Have questions regarding a member’s eligibility, medical/dental/prescription benefits, need a member ID card or have a request for Sales material | Call Customer Service at: 1 (888) 367-2109 | Monday – Friday, 8:00 a.m. to 5:00 p.m., Pacific time Saturday, 8:00 a.m. to 4:30 p.m., Pacific time | Yes, our Summary of Benefit Changes (SBC) can be found in Producer Center. Yes, all Sales materials can be found at asuris.com. |
Have questions regarding an eGMA, renewal, billing, the Quoting Tool or changes to group administrator | Call the Small Business Service Center at: 1 (866) 228-7139 After business hours, send an email to: | Monday – Friday, 8:00 a.m. to 5:00 p.m., Pacific time | Yes, in Producer Center, the Training Library tab has webinars on filling out the eGMA, the Online Certification Process, Group Incentive Wellness, and much more. |
Need to make renewal changes, request a renewal status update or send in an Annual Certification Form | Send an email to: | Monday – Friday, 8:00 a.m. to 5:00 p.m., Pacific time | n/a |