Improving the member experience scores in the Consumer Assessment of Healthcare Providers and Systems (CAHPS®)/Health Outcomes Survey (HOS) surveys is challenging.
CAHPS/HOS scores account for more than a quarter of a health plan’s overall Star Ratings from the Centers for Medicare & Medicaid Services (CMS). When these ratings improve, it’s an indicator that Asuris patients are having meaningful conversations with their providers and receiving helpful information during their provider visits to lead healthier lives.
The CAHPS/HOS and other provider-driven quality measures included in this toolkit are:
- Cancer screening
- Care coordination
- Chlamydia screening
- Fall risk coaching
- Getting care quickly
- Hypertension
- Incontinence management
- Influenza immunization
- Medications and member experience with medications
- Monitoring physical activity
- Overall rating of health care
- Pneumonia immunization
- Tobacco cessation
- Well-child visits
Wellness and preventive visits for Medicare Advantage members
We’ve gathered the resources, information about member benefits and best practice tips to:
- Help you understand how the care your patients receive impacts these scores
- Provide information about how access to care and care coordination can improve patient outcomes
- Provider checklist for member surveys: This checklist contains questions that your patients will be asked in surveys, as well as recommended Healthcare Effectiveness Data and Information Set (HEDIS®) measure screenings
- Healthwise Knowledgebase for patient resources on health topics
- Availity Essentials to verify member benefits
- Our Medicare Quality Incentive Program includes incentives for PCPs who participate in our CAHPS/HOS survey. Earn incentives when you address and close care and diagnosis gaps for Medicare Advantage members.
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