Contact us

Availity Provider Portal

Access most member eligibility, benefits and claims information online using the Availity Portal.

Use the electronic authorization tool to determine whether pre-authorization is required and submit requests online.

In Payer Spaces you can access our reimbursement schedules, pricing documents and more.

Our Provider Contact Center is available for information that cannot be served by the Availity Portal.

Provider Contact Center

For information that cannot be served by the Availity Portal, our Provider Contact Center is available Monday through Friday, 7 a.m. - 5 p.m. (PT).

Provider Contact Center: 1 (888) 349-6558

  • Group - Fully-insured and administrative services only (ASO)
  • Individual
  • Medicare Advantage plans

Note:

  • You will be prompted to enter your tax identification number (TIN).
  • Provider Contact Center staff will also verify that the TIN you entered corresponds to the member you are calling about.

Our interactive voice response system is also available 24 hours a day, seven days a week when calling the Provider Contact Center.

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Contact us

Correspondence addresses

Medicare Advantage:

Asuris Northwest Health
P.O. Box 1827
Medford, OR 97501

All other correspondence (except Asuris TruAdvantage):

Asuris Northwest Health
P.O. Box 1106
Lewiston, ID 83501-1106

Contract notice address:

Asuris Northwest Health
Attention: Network Management
P.O. Box 21267 M/S S518
Seatte, WA 98111-3267

Electronic transactions

Learn who to contact for electronic transaction issues

Availity

Asuris EDI Support Center

Ethics and compliance hotline

You can remain anonymous. Phone 1 (877) 878-2273.

Fraud or abuse

Medical policy

Submit your feedback on our medical policies by completing the secure online contact form.

Member claims submission

Members can use the Member reimbursement form to submit claims for medical, pharmacy, dental and vision services covered by Regence. Members should only use this form if their health care provider is not submitting the claim.

Receiving secure emails from Asuris

Emails from us that contain personal health information are sent securely through Securemailbox Communications. Please view our secure email (Securemailbox) troubleshooting guide (PDF) to create an account in order to receive secure emails and, if needed, reset your password.

Respond to patient reviews

The Patient review feature gives our members the ability to provide feedback on their experiences with the health care system. You can respond to your patient's comments about their experience with you by completing and submitting the Provider Response Form (PDF).

TriWest and TRICARE

TriWest

TRICARE

  • Contact Health Net Federal Services for any of the following:

    • Claims inquiries
    • Credentialing and contracting questions
    • TRICARE provider demographic changes (e.g., address, phone or fax number)

Update your information

We require that you verify the information about your practice and the networks you participate in at least every 30 days. View the instructions for verifying your information and notifying us of changes.

Provider Relations

Provider Relations

Notify us of changes to your practice by completing a Provider information update form.

Provider experience representatives

Our provider experience representatives work with providers to resolve issues, acting as a liaison between your office and Asuris. Reach out to our team for help with:

  • Credentialing
  • Contracting questions
  • Inquiries that cannot be resolved through our Provider Contact Center

Behavioral health

  • Cassady Lessig: Phone (509) 228-6029

    • All chemical dependency treatment facilities and all mental health provider types.

Dentists and dental professionals

All other providers by county:

Note: If you need a phone call, please send an e-mail indicating such and one of our provider representatives will call you.

  • Adams, Benton, Chelan, Douglas, Ferry, Franklin, Grant, Kittitas, Lincoln, Okanogan, Pend O'reille, Spokane, Stevens and Whitman

Provider experience managers

Provider experience managers are the primary external contact, building relationships with clinics, physician offices and facilities. They support providers by addressing issues and implementing solutions to decrease administrative burden and can assist with:

  • Electronic tools
  • Strategic initiatives
  • New office orientations
  • Educational workshops
  • Office manager forum participation
  • Office visits requested for problem solving
  • Resolution of global issues (e.g., policies, medical review)
  • Explanations of specific medical and reimbursement policies

Behavioral health

  • Cassady Lessig: Phone (509) 228-6029

    • All chemical dependency treatment facilities and all mental health provider types.

Dentists and dental professionals

Provider experience manager

Hospitals

Large clinics

Specialty

Caroline Villarreal
Phone: (253) 382-7071

  • Labcorp of America
  • Puget Sound Gastroenterology
  • The Everett Clinic
  • Western Washington Medical Group

Catherine O'Connor
Phone: (253) 382-7210

  • Evergreen Hospital and Medical Center
  • EvergreenHealth Monroe
  • Overlake Medical Center
  • Whidbey General Hospital
  • Overlake Medical Clinics
  • Overlake Internal Medicine
  • Pediatrics Associates
  • Bellevue Family Med Associates

Christina Bell
Phone: (253) 382-7792

  • Forks Community Hospital
  • Harrison Medical Center
  • Highline Medical Center
  • Jefferson General Hospital
  • St. Anthony Hospital
  • St. Claire Hospital
  • St. Elizabeth Hospital
  • St. Francis Community Hospital
  • St. Joseph Medical Center
  • Olympic Medical Center
  • First Hill Surgery Center
  • Franciscan Medical Group
  • Harrison Health Partners
  • Olympic Medical Physicians
  • Primary Care Northwest
  • Proliance Surgeons
  • The Polyclinic

Denise Babineaux
Phone: (253) 382-7259

  • Kindred Hospital
  • Accredo
  • Airlift Northwest
  • American Medical Response
  • Cellnetix
  • Coram
  • Gentiva
  • Labcorp of America
  • Option Care
  • Pediatrix & Obstetrix Medical Group
  • South Sound Inpatient
  • Quest Diagnostics
  • Anesthesia
  • Birthing centers
  • Home health
  • Laboratory
  • Occupational therapy
  • Physical therapy
  • Skilled nursing facility
  • Speech therapy

Jaecki Nunnemaker
Phone: (253) 382-7733

  • Bremerton Naval Hospital
  • Madigan Army Medical Center
  • VA Hospitals
  • Mary Bridge Children's Hospital
  • MultiCare Allenmore Hospital
  • MultiCare Auburn Regional Medical Center
  • MultiCare Deaconess Medical Center
  • MultiCare Good Samaritan Hospital
  • MultiCare Tacoma General Hospital
  • MultiCare Valley General Hospital & Medical Center
  • Virginia Mason Medical Center
  • MultiCare Good Samaritan Community Healthcare
  • MultiCare Health System
  • Northwest Medical Specialties
  • Sound Family Medicine
  • Summit View Family Medicine
  • Virginia Mason Medical Group

Joan de la Paz
Phone: (253) 382-7743

  • Harborview Medical Center
  • Northwest Hospital
  • Seattle Cancer Care Alliance
  • Seattle Children's Hospital
  • UW Medical Center
  • Valley Medical Center
  • Children's University Medical Group
  • Neurology Northwest
  • Southlake Clinic
  • UW Physicians
  • UW Medicine NW Physicians
  • Valley Medical Center Clinics

Kris Hester
Phone: (509) 228-6023

  • Inland Northwest Health Services
  • Kadlec Medical Center
  • Providence - Centralia Hospital
  • Providence - Everett Medical Center
  • Providence - Holy Family Hospital
  • Providence - Mt. Carmel Hospital
  • Providence - St. Peters Hospital
  • Providence Sacred Heart Medical Center
  • Providence St. Mary's Medical Center
  • Providence St. Joseph Hospital
  • Swedish Edmonds
  • Swedish Medical Center
  • Inland Imaging
  • Integra Imaging
  • Kadlec Clinic
  • Kadlec Medical Associates
  • PacMed Clinics
  • Providence Physician Services
  • Providence Physician Group
  • Providence St. Mary's Phys Group
  • Swedish Physicians/Health Services
  • Swedish Medical Center Physicians

Kyona Fryar
Phone: (253) 382-7271

  • Capital Medical Center
  • Island Hospital
  • PeaceHealth St. John Medical Center
  • PeaceHealth St. Joseph Hospital
  • PeaceHealth United General Hospital
  • Capital Medical Center Physicians
  • Davita
  • Family Care Network
  • Northwest Kidney Centers
  • Olympia Orthopedic Associates
  • PeaceHealth Medical Clinics
  • Puget Sound Kidney Centers
  • Skagit Regional Clinics

Patrick Ryan
Phone: (253) 382-7276

  • Lourdes Health
  • Pullman Regional Hospital
  • Quincy Valley Hospital
  • Sunnyside Community Hospital
  • Toppenish Community Hospital
  • Trios Health
  • Apria
  • Bloodworks Northwest
  • Norco
  • Pacific Cataract and Laser Institute
  • Signal Health
  • Walla Walla Clinic
  • Yakima Valley Farmworkers Clinic
  • Ambulatory surgery centers
  • Durable medical equipment
  • Emergency room physicians
  • Radiology

Clinics and specialties not listed above refer to county assignment:

County assignment

Provider experience manager

Counties

Caroline Villarreal
Phone: (253) 382-7071

King (North and Seattle) and Snohomish

Catherine O'Connor
Phone: (253) 382-7210

Island and San Juan

Christina Bell
Phone: (253) 382-7792

Clallam, Jefferson, Kitsap, Mason, Pierce

Jaecki Nunnemaker
Phone: (253) 382-7733

Grays Harbor, King (South), Pacific, Skamania and Wahkiakum

Kris Hester
Phone: (509) 228-6023

Ferry, Pend O'reille and Stevens

Kyona Fryar
Phone: (253) 382-7271

Cowlitz, Lewis, Skagit, Thurston and Whatcom

Patrick Ryan
Phone: (253) 382-7276

Adams, Benton, Chelan, Douglas, Franklin, Grant, Kittitas, Lincoln, Okanogan, Spokane and Whitman

Medical management

Medical management programs

Radiology Quality Initiative/AIM

Obtain order numbers for diagnostic imaging procedures:

Physical medicine

Sleep medicine

Obtain an order number:

Pharmacy and pre-authorization

Pharmacy

  • General inquiries: Phone 1 (800) 643-5918 or Fax: 1 (800) 884-4282
  • Medicare Part D: Fax: 1 (888) 335-3016
  • Prior Authorization: Fax: 1 (800) 884-4282

Pre-authorization

Contact information for pre-authorization varies by line of business and type of service or supply. Please refer to our pre-authorization lists for details.

Office closure

Office closure schedule

Our offices will be closed for the following holidays during 2020:

  • January 1 - New Year's Day
  • February 17 - President's Day
  • May 25 - Memorial Day
  • July 3 - Independence Day
  • September 7 - Labor Day
  • November 26-27 - Thanksgiving
  • December 24-25 - Christmas