Our interactive voice response (IVR) system offers physicians, dentists, other health care professionals, facilities and their staff quick and easy access to member information via phone. IVR is available 24 hours a day, seven days a week.
When calling our Provider Contact Center at 1 (888) 349-6558, use the phone prompts below to access IVR:
- For questions regarding dental
- For prescription pre-authorization questions
- For claims or eligibility information, not including pre-authorization
For questions regarding mental health, chemical dependency and/or hemophilia medication
If you do not select one of the above options, you will be placed in the general Provider Contact Center queue.
Note: IVR does not include the following:
- Eligibility (for dental and vision)
Asuris TruAdvantage phone line
The information that is available via IVR is also available online via Availity Essentials.
Use your phone keypad to enter the touch-tone options or speak the voice options listed below.
Note: Information about multiple members or multiple providers can be obtained in a single session. When checking multiple members or using more than one tax ID number, the prompting options and order of options will change. Please listen carefully to the touch-tone or voice options.
Type of inquiry
Medical, dental and vision