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COVID-19 updates and resources

Thank you for your tireless efforts to care for our members and the people in our communities during this global pandemic. We are committed to supporting you and making sure our members get the care they need.

Get the latest information

We recognize and appreciate your resilience and dedication to patient care.

4/1 - The April issues of The Connection and The Bulletin are now available

4/1 - Home health and hospice billing tips for accurate reimbursement

3/24 - Single sign on access with Availity and eviCore healthcare (eviCore)

Measures we're taking to support you and our members

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No pre-authorization for COVID-19 testing

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No member cost share for COVID-19 testing and an associated office visit

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Expanded telehealth services

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Early medication refills

Can members find you?

We require that you verify the information about your practice and the networks you participate in at least every 30 days. View the instructions for verifying your information and notifying us of changes.

Credentialing status

We are now processing credentialing applications submitted on or before March 17, 2020. Completion of the credentialing process takes 30-60 days. We will notify you once your application has been approved or if additional information is needed. View your credentialing status in Payer Spaces on the Availity Provider Portal.

Join us!

Interested in joining our provider network? Follow our credentialing application checklist to get started.

Access eligibility, benefits and claims-related information for most members. Submit pre-authorization requests, access agreement documents, reimbursement schedules and more.