We have been working to standardize professional agreements for many years. Our contractual agreements have become outdated, and it is necessary to have current agreements in place. To ensure that all our agreements with providers comply with current state and federal regulations, we are issuing new agreements to all participating providers.
We are sending recontracting or email verification notifications to providers in waves throughout 2023 as we migrate agreements to the new, standardized format.
Our current provider agreements are being replaced by standardized agreements that comply with current state and federal regulations.
- Providers who are on an individual provider agreement, a Medical Group Agreement (MGA) or an outdated Professional Services Agreement (PSA) are being moved to a current PSA.
- Current durable medical equipment (DME) agreements will be replaced with a new Participating Agreement.
This recontracting effort requires providers to sign new agreements. The individual delegated with the authority to review and sign agreements on the provider’s or group’s behalf (their legal contract signatory) will receive an email from DocuSign when agreements are ready for review and signature.
Providers for whom we do not have legal contract signatory information may also receive an email or fax asking them to provide or verify this information. Corrections or updates to this information can be submitted using the Electronic Contracting Registration form.
No. This recontracting effort is to update and clarify base contract language and does not affect reimbursement schedules. A change in reimbursement rates is not part of this recontracting project. You will receive advance notice of reimbursement schedule changes through a separate process.
All agreements requiring signatures will be issued from DocuSign. All notifications relating to agreements will be made by email, and all agreement documents will be reviewed and signed electronically through DocuSign.
It is critical that we have the correct email address for the duly authorized officer of your provider practice (person delegated to receive contractual notifications and sign provider agreements on behalf of the provider). This individual is the legal contract signatory.
Note: Documents must be signed by an authorized officer within your group to be legally binding. They cannot be signed with the clinic name.
Complete the Electronic Contracting Registration form for changes to legal contract signatory information, including email. Completing this form:
- Updates our information for future agreement notifications.
- If you received an email from DocuSign that you are not the legal contract signatory for, you will need to assign the documents to the correct individual from within the DocuSign application. You cannot forward the email to another individual for them to sign the documents. View our DocuSign Guide (PDF) for instructions on assigning the documents to someone else to sign.
- Does not initiate generation of new agreement documents.
If you have changes to your practice or demographic information, complete the Provider Information Update Form.
We have required electronic submission of the claims, payment vouchers and payments for many years. We have implemented an electronic credentialing and contracting process as electronic signature is an industry standard and we want to further reduce our impact on the environment and our carbon footprint.
Electronic contracting provides efficiencies for your office, eliminates paperwork and allows us to provide you with a fully-signed and executed copy of your agreement within 10 minutes of it being signed.
You will receive an email with a link to review your agreement documents in DocuSign. Follow the on-screen instructions to review each page and electronically sign your agreement. You will receive another email with a copy of your agreement after you have signed. You have the option to create a free DocuSign account for easy access to your agreement documents that require a signature, but it is not required.
View our DocuSign Guide (PDF) for step-by-step instructions.
Copies of agreement documents may be downloaded in DocuSign. You will also automatically receive a fully-signed and executed copy of your agreement via email within 10 minutes of signing agreement documents.
The most common issue occurs when a DocuSign email is forwarded by the original recipient to another individual to review and sign agreement documents. Only the original email recipient can access agreement documents in DocuSign. If you are not the legal contract signatory for the agreement documents, you will need to assign these documents to the correct individual from within the DocuSign application.
View our DocuSign Guide (PDF) for step-by-step instructions. The guide also includes instructions for changing the clinic name when signing agreements.
For other technical issues not related to the above, please complete our DocuSign Technical Support form.
No. Only the original recipient of the email from DocuSign can access agreement documents. If you are not the legal contract signatory for the agreement documents, you will need to assign these documents to the correct individual from within the DocuSign application.
View our DocuSign Guide (PDF) for step-by-step instructions.
To ensure future contract notifications are sent to the correct person, complete the Electronic Contracting Registration form.
Yes. Because all our contract notifications are sent via email, it's critical that we have the correct email address of your legal contract signatory. You may receive an email or a fax from us asking you to verify or provide this information.
You can also add or update legal contract signatory information by completing the Electronic Contracting Registration form.
If you were receiving claims payments via Electronic Funds Transfer (EFT) and now received a paper check, send an email to eft@asuris.com. We will confirm the reason for the paper check and reinstate your EFT payments going forward.
You may need to re-authenticate in the Availity Provider Portal. You will need the check number, amount and date. Instructions for re-authentication can be found on the Availity Portal: Help and Training > Find Help > Remittance > Remittance Viewer > Getting Access to your Organization's ERAs.
Complete our Contract Reissue Request form.
Recredentialing is a process that occurs every three years for all contracted providers, when credentials are reviewed and verified in conjunction with our credentialing criteria. Recontracting is a separate process where we issue new agreements to participating providers. The new agreement applies to all providers practicing under the same tax ID.
We encourage you to review and sign your agreement promptly to prevent any lapse in participation status.
Once a new PSA has been signed, the agreement shall remain in place for 1yr from the effective date and requires 120-day written notice of termination.
Refer to your current provider agreement for instructions when submitting a termination notice. Always send notices by certified mail.
To ensure accuracy of our provider directory information, providers who have not submitted claims to us in the past 12 months or more will be notified that their agreement with us will be terminated within 90 days. If you receive this notification and you wish to continue your participation with us, you must contact us within 90 days of the date of the notification. Please call our Provider Contact Center.